FREE SHIPPING ON ALL ORDERS OVER $250

We are glad to bring our customers great value and service. That’s why we provide free domestic shipping on all our orders over $250.

Domestic Shipping Only

We only ship orders within the United States of America.

Lost / Missing Packages

Burnin' Love Laser Engraving is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge. 

We are not responsible for your package once it has been given to your carrier. If your order is lost or missing due to carrier error, please address the matter with your carrier.

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

"No Information Available at the Moment"

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will My Items Be Sent in One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. We will not charge you for additional shipping if we make the decision at time of packing to ship in multiple packages.

If you have any other questions, please contact us and we will do our best to help you out.

At Burnin' Love Laser Engraving, we take great care in crafting personalized, one-of-a-kind items for our customers. To ensure you are completely satisfied, a proof of your custom design is sent via email for every order. We do not proceed with engraving until you have reviewed and approved the proof.

Returns and Exchanges:

• No Returns: Due to the personalized nature of our products, we do not accept returns unless the item is damaged.
• Proof Approval: Please review your proof carefully. Once you approve the design, Burnin' Love Laser Engraving is not liable for any errors made during the personalization process, including misspellings, grammar, punctuation, or image resolution.
• Damaged Items: If an item arrives damaged, we will happily provide a refund or replacement upon verification of the damage.
• Customer-Supplied Items: Burnin' Love is not liable for customer-supplied items that may have special coatings, lack of protective coatings, or other unknown material issues that could result in damage during the engraving process.

Our Guarantee:
If we determine that Burnin' Love Laser Engraving has made an error (such as a discrepancy between the approved proof and the final product), we will refund your payment in full.

If you have any questions or concerns, please don't hesitate to email us at sales@901engraving.com to discuss the issue.

Thank you for trusting us with your personalized gifts!