FAQ

We are sorry you are having trouble checking out, have you made sure the discount code was typed correctly? Discount codes are case sensitive. If it's still not working DM us on Instagram or Facebook - or send us an email at burninlovelaserengraving@gmail.com.

We're located in Bartlett, Tennessee - right outside of Memphis!

We begin processing orders as soon as they are placed. If you need to change your order, please let us know as quickly as possible. Once we start engraving, the order cannot be changed.

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team by sending us an email at burninlovelaserengraving@gmail.com.

You can contact us here or simply send us an email at burninlovelaserengraving@gmail.com.

Or you can always come by in person and see us at our shop - 2965 N. Germantown Road, Bartlett, TN.

Shipping

Yes, we offer international shipping. We also accept international credit cards.

Processing for orders can take 4 to 6 business days. Then US Shipping takes 2 to 3 business days. International shipping takes 1 to 2 weeks, depending on where you're located.

In a hurry? Just let us know. Typically we can complete orders quicker with a rush fee.

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.